Help center

Looking for product information or help with an order? Start here, or contact support@kiipe.com.

Where do you ship?

We currently deliver only to eligible U.S. street addresses. No international, P.O. box or APO/FPO delivery is available. Product and address restrictions apply.

How much is shipping, and how long does it take?

Standard U.S. shipping is free, with no minimum purchase. Allow 1–3 business days for handling plus an estimated 5–8 business days in transit, usually 6–11 business days total from order processing. Estimates are not guaranteed; oversized shipments and some destinations can take longer. Read our Shipping Policy.

How do I track an order?

We email available tracking information after dispatch. You can also review your order using the link in your order confirmation or your customer account. If tracking is missing or not updating, contact us with your order number.

Can I change or cancel an order?

Contact us as soon as possible. The standard cancellation request window is 15 minutes after ordering; later requests depend on processing status. Once dispatch is arranged, cancellation may no longer be possible. See our Terms of Service.

How do returns work?

Request a return within 30 days after delivery. Eligible U.S. returns include a free prepaid label and no restocking fee. Items must meet the policy's condition requirements. Gift cards and items marked Final Sale are not eligible for change-of-mind returns. Contact us before sending an item back. See the Return & Refund Policy for full details.

What if my item arrives damaged, defective or incorrect?

Contact us with the order number and a description of the issue. Retain the item and packaging, and include photos if available. We will investigate and help arrange a return, replacement or refund as appropriate. Damage on arrival is not excluded by unused-condition rules.

When will my refund appear?

We aim to inspect and notify you within 2–3 business days after receiving the return. Approved refunds go to the original payment method. Allow 5–7 business days for bank processing; see the return policy for estimates and details.

How do I choose the right product?

Check dimensions, materials, compatibility, options and included items in the product listing. Decorative props in images are not included unless the description says so. Ask us before ordering if a specification is unclear.

Payment and pricing

Prices are displayed in USD. Available payment methods, applicable taxes and the final total are shown at checkout before payment. We do not request card details or passwords by email.

Contact customer support

Contact form and business details
Email: support@kiipe.com
Phone: +1 818-856-9521